Our client, a Telecommunication Company is looking for professionals to fill
various Positions.
Please send your Resume / CV to
and put the position
you applied as an email subject
PROJECT MANAGER OF PROFESSIONAL SERVICE
Job desk:
- Responsible for successful project delivery, in view of quality,
progress and cost
- Responsible for customer satisfaction in service project delivery
- Organize project teams member to fulfill responsibilities with all
due care
- Organize project team members to fulfill internal regulations and
targets
- Prepare regular reports, gathering and summarizing data including
information updates
- As the communication bridge between and customer regarding the
professional service / basic service delivery
Requirements and Competencies:
- Bachelor / master degree in telecommunication / computer science /
engineering, with min GPA 3,2
- At least 5 years working experience in telecom/ enterprise
industry domain.
- Previous project management experience required, ideally in a
service delivery or system/network integration environment
- Have deep understanding for the whole telecommunication network,
including CDMA, GSM, Optical Transmission, Microwave Transmission, Core
Network, A & S, etc
- People management skills / experience, excellent team player
- Project planning, tracking, financial management skills
- Strong interpersonal, problem solving, analytical and
communication skill
- Customer negotiation skills
- Excellent written and verbal communications skills required
- Fluent English, Mandarin is preferred.
GM OF CUSTOMER SUPPORT SERVICE DEPARTMENT
Job Desk:
- Responsible for setting the objective of the maintenance operation
and improving the customer satisfaction
- Responsible for overall planning of maintenance business, the
human resources planning and deployment at Representative Office
- Responsible for delivery of maintenance service in accordance with
contract requirements, responsible for guaranteeing the network security and
operation stability, responsible for ensuring the maintenance delivery
quality.
- Responsible for the final resolution of technical issues at
Representative Office
- Responsible for the rational planning and deployment and efficient
management of spare parts in Regional Divisions
- Responsible for the service requirement management and the service
delivery for the third-party auxiliary equipment (outsourced equipments)
with the service quality guaranteed
- Responsible for the collection, studies, and the feedback of
operator's maintenance requirements and maintenance model changes
Competencies and Requirements:
- Minimum 8 years experience in telecom industry about technical
support management aspect
- Min. bachelor degree in IT background or above
- Teamwork, easy going and cooperative person
- Determined, can work under great pressure
- Customer oriented
- Fluent in English, mandarin is preferred
DEPUTY MANAGER OF MANAGED SERVICE DELIVERY DEPARTMENT
Job Desk:
- Responsible for the delivery result of managed service and
customer satisfaction regarding managed service
- Responsible for the managed service planning, human resource
planning, and service implementation
- Responsible for the network safety and running stability,
responsible for establishment of customer network oriented managed service
architecture
- Responsible for the popularizing and implementation of company
operation & managed service process and service criteria
- Responsible for the contract-based management of managed service
delivery; responsible for the solution of customer network problems and the
coordination among product teams, responsible for construction and
improvement of the capability the SLA-based service delivery
Competencies and requirements:
- Minimum 8 years experience in telecom industry about managed
service management or technical support management aspect
- Bachelor degree in IT background or above
- Teamwork, easy going and cooperative person
- Determined, can work under great pressure
- Customer oriented
- Fluent in English, mandarin is preferred
DEPUTY DIRECTOR OF PRODUCT SERVICE DEPARTMENT
Job Desk:
- To construct the organization structure and running procedure as
the first PIC of Optical & Microwave / VAS / Wireless / Core Network TSD
- To communicate and guide with the employee about the organization
movement, like responsibility and work method. To ensure the business can be
launched efficiently via performance management and planning management
- Be responsible for constructing the resource pool of subcontractor
and our own, bring up suitable person for key position
- To organize or attend important work of representative office and
control the risk and key point, like organization movement, important
project, network quality guarantee, important upgrade and cutover and so on
- To communicate routinely with surrounding department, answer the
market and service requirement quickly and be responsible for the
satisfaction
Competencies and Requirements:
- Min 8 years experience in telecom industry about Optical &
Microwave / VAS / Wireless / Core Network technical support management
aspect
- Min. bachelor degree in IT background
- Teamwork, easy going, and cooperative person
- Determined, can work under great pressure
- Customer oriented
- Fluent in English, mandarin is preferred
ASSISTANT SERVICE DIRECTOR
Job Desk:
- Gather and analyze Rep Office's service requirements from
customers, work out the services plan for customers, organize the
implementation or technical service business, achieve Rep Office business
targets, ensure customer satisfaction level, support market stability and
development.
- Be responsible for implementation of company 's delivery and
service system in Rep Office, monitoring and controlling the operation of
delivery and service system, ensure Rep Office working efficiency in terms
of human resources and operation
- Build engineering delivery platform, by using project management
methodology, organize operational implementation plan of engineering
delivery, achieve engineering delivery target
- Establish Rep Office technical support platform and customer's
problem management platform, provide high standard service to the customers,
ensure this Rep Office customers' problems obtained in-time and efficient
solution
- Organize collection, analysis of network equipment running status
(including the competitors' equipment and customers' requirements, report
the analysis result and give suggestions to the company in terms of
conditions of equipments and recommended services, help to promote market
and product stability
- Establish Rep Office service sales strategy, in the premise of
sustaining customer satisfaction level, achieve Rep Office's service sales
target by using Rep Office's whole problem
- Implement performance management and position's qualifications
management according to the relevant company regulations, build a great
organization's atmosphere, enhance staffs' working passion and
professionalism
Competencies and Requirements:
- Min 5 years experience in telecommunication industry and 3 years
experience in team management
- Have a good knowledge in telecommunication network; have a great
engineering management skill and technical support working experience; have
a great experience in customer service, understanding customers'
requirements
- Posses a great leadership skill; have a good team work and
coordination skill
- Great in management plan, active coordination and utilization in
achieving working target
- Posses a good sense in service criterion and professional skill
Best Regards,
PT. JAC Indonesia . Head Office
Menara Cakrawala (Skyline Building) - 19th floor
Jl. M.H. Thamrin No. 9 -
Jakarta Pusat 10340
Email:
. Website:
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